TERMS & CONDITIONS

Last updated: 20 February 2026

 

1. About Us

This website is operated by:

Pavilion Garden Centre
Email: info@paviliongardencentre.co.uk

References to “we”, “us” and “our” refer to Pavilion Garden Centre

 

2. Acceptance of Terms

By placing an order through our website, you confirm that:

• You are at least 18 years old.

• You are legally capable of entering into binding contracts.

• You agree to these Terms & Conditions.

 

3. Products

We sell physical goods as described on our website. We make every effort to ensure product descriptions, images, and prices are accurate.

However:

• Colours may vary slightly due to screen settings.

• Minor variations in packaging may occur.

• We reserve the right to update product information at any time.

 

4. Orders

When you place an order:

• You will receive an email confirming receipt of your order.

• This does not mean your order has been accepted.

• A contract is formed only when we dispatch the goods.

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We reserve the right to refuse or cancel orders where:

• A product is unavailable.

• Payment is not authorised.

• Pricing errors have occurred.

• Fraud or misuse is suspected.

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5. Pricing and Payment

• All prices are displayed in GBP (£).

• Prices include VAT where applicable.

• We accept payment via methods provided at checkout.

• Payment must be received in full before dispatch.

 

6. Delivery

We deliver FREE within 20km of the garden centre. Estimated delivery times are 3 - 5 day.

We are not responsible for delays caused by:

• Courier issues - where relevant

• Incorrect delivery details provided by you

• Events outside our control

 

Risk passes to you upon delivery.

 

7. Your Right to Cancel (Consumer Contracts Regulations)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving the goods.

 

To cancel, you must notify us in writing via email to info@paviliongardencentre.co.uk and:

• You must return the goods within 14 days of cancellation.

• Items must be unused and in original packaging.

• You are responsible for return postage unless the item is faulty.

 

Refunds will be processed within 14 days of receiving returned goods.

 

8. Faulty or Damaged Goods

If goods are faulty, damaged, or not as described, you are entitled to remedies under the Consumer Rights Act 2015.

Please contact us within 30 days of receiving the item.

We may offer:

• Repair

• Replacement

• Refund

 

Returns will be arranged for faulty items.

 

9. Returns Policy

To request a return, please contact: info@paviliongardencentre.co.uk

The cost to return unwanted items lies with you, the customer. We will discuss available options on a case by case basis.

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10. Privacy

In order to process your payment, we collect certain data from you including your name, address, email address, IP, payment confirmation and telephone number. We do this in order to process and fulfill your order efficiently.

 

We do not store this information for any other purpose, unless you choose to subscribe to any newsletter or other email marketing. If you choose to subscribe, you can unsubscribe at any time by following the link on the newsletter and we will delete your data.

 

If you have any questions about this policy, please email us on info@paviliongardencentre.co.uk. You can also contact the ICO Information Commissioner’s Office by visiting their website here https://ico.org.uk/

 

11. Intellectual Property

All content on this website, including text, images, branding, and logos, is owned by or licensed to us. You may not reproduce, copy, or distribute any content without written permission.

 

12. Limitation of Liability

Nothing in these Terms limits your statutory rights.

We are not liable for:

• Indirect or consequential losses

• Business losses

• Loss of profits or data

 

Our total liability shall not exceed the total amount paid for the goods in question.

 

13. Force Majeure

We are not liable for failure to perform our obligations where such failure results from events beyond our reasonable control.

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14. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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