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• Refunds and exchanges are discretionary

• Any refund or exchange must be requested within 14 days of purchase

• A receipt with the valid department code must be shown as proof of purchase 

Items on which there is no refund or exchange:

• Ceramic and glass pots (indoor & outdoor)

• Stone ornaments

• Plants

If you wish to speak to the owners about a specific situation, please email info@paviliongardencentre.co.uk with your contact details and a brief outline of the circumstances and we will get back to you as soon as we can.

This policy does not relate to faulty items which will be dealt with separately